Versand
Thank you for shopping with Norvexelle. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding order processing, shipping times, and delivery.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, product launches, promotions, or holiday seasons, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email containing tracking information where available.
Shipping Times
Estimated delivery times vary depending on your location and product availability.
Typical delivery estimates:
- United Kingdom: 5–12 business days
- Europe: 7–15 business days
- United States & Canada: 7–15 business days
- Australia & New Zealand: 7–18 business days
- Rest of the World: 10–20 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout where applicable.
We may occasionally offer free shipping promotions. Any such promotions will be clearly displayed on our website.
Tracking Information
Most orders include tracking information.
Once your order has been dispatched, tracking details will be sent to the email address provided during checkout.
Please allow up to 72 hours for tracking information to become active after shipment.
Delays
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:
- Customs inspections
- Severe weather conditions
- Carrier disruptions
- Public holidays
- Incorrect shipping information
- High shipping volumes
Norvexelle cannot be held responsible for delays caused by factors outside our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided, please contact us immediately at info@norvexelle.shop.
If an order has already been dispatched, we may be unable to modify the shipping address.
Additional shipping charges may apply if a package is returned due to an incorrect address.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, please:
- Verify the shipping address provided
- Check with household members or neighbours
- Contact the shipping carrier directly
If you still cannot locate your package, please contact us at info@norvexelle.shop and we will do our best to assist you.
Norvexelle is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in product or shipping prices unless explicitly stated.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
To assist with your claim, please provide:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
We will review the issue and work towards an appropriate resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Norvexelle
Email: info@norvexelle.shop
Website: norvexelle.shop
We appreciate your trust in Norvexelle and thank you for choosing us for your pet's comfort, happiness, and everyday essentials.